1. What services does G.H.R Service LLC provide?
We specialize in logistics and transportation services, including Hot Shot, Dry Van, Reefer, Flat Bed, Power Only, and more. Our offerings also include safety & compliance, back office support, load planning, and more.
2. How do I get started with your services?
Getting started is simple! Just contact us through our Contact Us page, and our team will help you set up your account and understand your logistics needs.
3. Do you offer 24/7 customer support?
Yes, we are available 24/7 to assist you with any logistics needs. Feel free to contact us anytime at 404-997-8858 or info@rsoeyservice.net.
4. Do you provide no-force dispatching?
Yes, we offer No Force Dispatching services. This means you are never forced to take a load that doesn’t suit your needs. You have complete control over the loads you accept.
5. What payment methods do you accept?
We accept various payment methods, including credit cards, ACH transfers, and other secure payment options. Contact us for more specific payment details.
6. How do I track my shipments?
Once you book a shipment, we provide tracking information so you can monitor the progress of your shipment in real-time. You’ll receive a unique tracking number after booking.
7. Can I cancel a service once it’s booked?
Cancellation policies depend on the specific service. Please contact us as soon as possible if you need to cancel a service, and we’ll provide you with the options available.
8. How do I set up my account with G.H.R Service LLC?
To set up your account, we require certain documents such as your active MC number, proof of insurance, a W-9 form, and a signed carrier/dispatcher agreement. Once we have these, we can proceed with account activation.
9. Do you offer factoring services?
Yes, we offer factoring assistance to help you manage your cash flow, ensuring that you get paid promptly for your shipments.
10. Are your services available nationwide?
Yes, we provide services across the United States. We cover various regions with our Hot Shot, Dry Van, Reefer, and Flat Bed services, among others.
11. Do you offer international shipping?
Currently, we specialize in domestic shipping within the U.S. We may offer some cross-border shipping options to Canada. Please contact us for more information.
12. How do I request a quote?
You can request a quote by contacting us directly through the Contact Us page or by calling 404-997-8858. We’ll ask for details on your shipment to provide a customized quote.
13. Can you handle large or specialized freight?
Yes, we can handle large, oversized, and specialized freight. Our team is experienced in managing various types of cargo, and we have the equipment needed to ensure safe and efficient transportation.
14. How do I ensure the safety of my cargo during transport?
We comply with all safety regulations and standards for transporting goods. Additionally, we provide support services like load planning and monitoring to ensure that your cargo is secure during transport.
15. Can I change or update the delivery details after booking?
Yes, if you need to update delivery details, please contact us immediately. We will work with you to accommodate any changes based on the status of your shipment.
16. Do you handle hazardous materials?
We are equipped to handle hazardous materials with the proper safety measures and compliance procedures. Please contact us to discuss the specifics of your shipment.
17. What kind of insurance coverage do you provide?
We require all carriers to maintain adequate insurance coverage. If you’d like more details about the insurance coverage, please feel free to contact us.
18. How do I request back-office support?
Our back-office support services are available to help with administrative tasks such as rate negotiation, documentation, and compliance. Simply reach out to us via info@rsoeyservice.net or 404-997-8858 for assistance.
19. What is the process for a new carrier setup?
Setting up a new carrier with us involves providing the necessary documentation (MC number, insurance, W-9, etc.) and completing a carrier/dispatcher agreement. Once your setup is complete, we’ll match you with available loads.
20. What if I have a problem with my shipment?
If you encounter any issues with your shipment, please contact our support team immediately. We’ll work quickly to resolve the issue and ensure that your cargo reaches its destination without delay.
